Terms of Service

House of Qalanjo is a Canadian luxury fashion house based in Vancouver, British Columbia, offering luxury Somali bridal wear and modest fashion. In these Terms, "House of Qalanjo," "we," "us" and "our" refer to House of Qalanjo; "you" and "your" refer to the person using our website or placing an order.

By accessing or using our website, browsing our collections, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the website or place an order. If you are placing an order on behalf of someone else, you confirm that you are authorised to do so.

You may use our website for lawful, personal and non-commercial purposes only. You agree not to misuse the website, interfere with its operation or security, attempt to gain unauthorised access to any part of it, or use it in any way that could damage, disable or impair the experience of other visitors.

Acceptable Use

You agree not to:

• Reproduce, copy, scrape or resell any part of the website or our content without our written permission.
• Upload or transmit any harmful code, or use automated systems to access the site in a manner that sends more requests than a person could reasonably make.
• Use the website to harass, defraud or impersonate any person, or to violate any applicable law.

Our current collections include Bridal, Luxury Abaya Sets, Guest Diracs, Shaash Saar, Hijabs and Luxury Accessories. We may introduce, change or retire collections over time. Each piece reflects the craftsmanship and cultural heritage at the heart of House of Qalanjo.

Product Availability

All products are offered subject to availability. Because many of our pieces are produced in limited quantities or made individually, an item shown on the website may sell out or become unavailable. We may limit quantities, discontinue any product, or restrict availability at any time without liability to you.

Product Descriptions, Photography and Colour

We take great care to describe and photograph our pieces accurately. However, fabrics, beadwork, embroidery and finishes are hand-selected and, in many cases, hand-finished, so natural variation is part of their character. Colours may also appear differently depending on your screen settings. As a result, the colour, texture or detail of the piece you receive may vary slightly from the images shown. Such variation is not a defect.

Sizing

We provide sizing guidance to help you choose. Garments may differ from standard ready-to-wear sizing, and fit can vary by silhouette and fabric. Please review the sizing information for each piece before ordering, and contact us if you have questions. For made-to-order and bridal pieces, additional measurement guidance applies (see sections 6 and 7).

Pricing and Currency

All prices are listed in Canadian Dollars (CAD) unless stated otherwise. Prices may change at any time, but changes will not affect orders we have already accepted. Applicable taxes and shipping charges are calculated and displayed at checkout before you confirm your order.

We make every effort to ensure pricing is accurate. In the rare event of an obvious pricing error, we are not obliged to fulfil an order at the incorrect price and will contact you to offer the corrected price or to cancel the order (see Order Refusal below).

Payment

Payments are processed securely through our commerce backend and its payment providers. We do not store your full payment card details on our own systems. You confirm that you are authorised to use the payment method you provide. Your order is not confirmed until payment has been successfully received and the order has been accepted by us.

Order Acceptance

When you place an order, you are making an offer to purchase. An order confirmation acknowledges that we have received your order; it does not by itself constitute acceptance. A binding contract is formed only when we accept your order, which we may indicate by confirming dispatch or beginning production of a made-to-order or bridal piece.

Order Refusal and Cancellation

We may decline or cancel an order at our discretion, including where:

• the product or a component is unavailable;
• there has been an error in pricing or product information;
• we are unable to verify or authorise your payment, or we suspect fraud or unauthorised activity; or
• we are unable to fulfil the order for reasons beyond our control.

If we cancel an order for which you have already paid, we will issue a refund for the affected items in accordance with applicable law.

Some of our pieces are made to order, meaning production begins specifically for you after your order is confirmed. Made-to-order pieces require longer lead times, and the timeline will be communicated to you. Because these pieces are created for you, they may be subject to different cancellation, return and exchange terms than ready-to-wear items.

Once published, our Made-to-Order Policy will set out lead times, measurement responsibilities, approval steps and cancellation terms in detail, and forms part of these Terms for made-to-order purchases.

Bridal pieces are among our most personal and meticulously crafted creations and are typically made to order, with fittings, measurements and tailoring specific to you. Given the bespoke nature of bridal work, deposits, production timelines, fitting schedules and cancellation terms apply, and these pieces are generally not eligible for standard returns or exchanges.

Specific bridal terms, timelines and what to expect throughout the process will be set out in our Bridal Client Guide and confirmed with you directly before production begins.

Shipping options, estimated timelines and costs are presented at checkout and described in our Shipping Policy once published. Delivery estimates are provided in good faith but are not guaranteed, as carriers and customs handling are outside our control.

International Orders

Where international shipping is offered, you are the importer of record and are responsible for any customs duties, import taxes or fees charged by the destination country. These charges are determined by your local authorities and are not included in our prices or shipping charges. Delivery times for international orders may be affected by customs processing.

Your rights under applicable Canadian consumer protection law, including the laws of British Columbia, are not affected by these Terms. Where a piece is faulty, not as described, or otherwise not in conformity, you are entitled to the remedies available to you under law.

Subject to those rights, our returns and exchanges process — including eligibility, timeframes and any items that are final sale (such as made-to-order and bridal pieces) — will be set out in our Returns & Exchanges Policy once published. That policy forms part of these Terms.

Trademarks

"House of Qalanjo," our logo, our monogram, the tagline "Welcome Home," and the names of our collections are trademarks and brand assets of House of Qalanjo. You may not use them without our prior written permission.

Website Content

All content on this website — including text, photography, editorial imagery, designs, graphics, garment patterns and layout — is owned by or licensed to House of Qalanjo and is protected by intellectual property laws. You may view and share content for personal, non-commercial purposes, but you may not reproduce, distribute, modify or use it commercially without our written permission.

Our website relies on trusted third-party services to operate, including our commerce backend for products, inventory, checkout, taxes, shipping, payments and order management, as well as payment and shipping providers. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions or content of third parties, but we choose our partners with care.

Your privacy matters to us. How we collect, use and protect your personal information is described in our Privacy Policy, which forms part of these Terms.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability that cannot be excluded under Canadian consumer protection law.

Subject to that, to the fullest extent permitted by law, House of Qalanjo will not be liable for indirect, incidental or consequential losses arising from your use of the website or from any product, except as required by applicable law. Our website and content are provided on a reasonable-efforts basis, and while we work to keep information accurate and the site available, we do not guarantee that it will be uninterrupted or error-free.

Note for review: the scope and wording of this limitation should be confirmed by Canadian legal counsel against applicable consumer protection legislation before final publication.

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-laws principles. You agree that the courts of British Columbia will have jurisdiction over any dispute arising from these Terms, subject to any non-waivable rights you have under consumer protection law to bring a claim in your local jurisdiction.

We may update these Terms from time to time to reflect changes in our business, our products or the law. When we do, we will revise the "Last updated" date above. Changes apply from the date they are posted. Orders are governed by the Terms in effect at the time the order is accepted.

If you have any questions about these Terms, please get in touch or email us at aishakeenboutique@gmail.com. House of Qalanjo is based in Vancouver, British Columbia, Canada.